The Flow of Anger

When I landed a customer facing job at a major American airline, I wasn't prepared to learn as much about anger as I did. Boy, was I surprised (but not too) that the airline's index of recurrent training included the psychology of anger and how to manage the emotion. To add insult to injury, I … Continue reading The Flow of Anger

“Joy”eux Noël

Think of moments of past, present and anticipatory joy. The barely containable joy. The kind of joy that finds you grinning from ear to ear. Bubbling inside. The cusp of orgasm happy. The kind of joy that occasionally shows up and in my case is synonymous with experiences like the stretching room of the Haunted … Continue reading “Joy”eux Noël